Delivery Policy

Thank you for choosing Taukemas Berhad. Please read our delivery policy carefully before making a purchase.

1. Shipping Methods

We offer standard and expedited shipping options for domestic and international orders. Shipping costs and delivery times vary depending on the destination and the selected shipping method. You can view the available shipping options and costs during the checkout process.

2. Order Processing Time

Orders are typically processed within 30 business days from the date of purchase. Processing times may be longer during peak seasons or promotional periods.

3. Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email with tracking information. Please allow 30 days for your order to arrive after the shipping confirmation.

4. Delivery Delays

While we make every effort to deliver your order within the estimated time frame, unforeseen circumstances such as weather conditions, customs delays, or other factors may cause delays. We appreciate your understanding in such situations.

5. Shipping Address

It is the responsibility of the customer to provide accurate and complete shipping information. We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

6. International Shipping

For international orders, please note that customs duties, taxes, and fees may apply. These charges are the responsibility of the recipient and are not included in the product or shipping costs.

7. Lost or Stolen Packages

Taukemas Berhad is not responsible for lost or stolen packages. If you believe your package is lost or has been stolen, please contact the shipping carrier directly to initiate an investigation.

8. Contact Us

If you have any questions about our delivery policy, please contact our customer service team at [email protected].

9. Policy Changes

Taukemas Berhad reserves the right to modify or update this delivery policy at any time without prior notice. Changes will be effective immediately upon posting to our website.

By making a purchase with Taukemas Berhad, you acknowledge and agree to our delivery policy.